DELIVERY TO YOUR HOME
Enjoy free delivery at the purchase amount of HK$ 380 or more.
Please kindly note that where the products delivered must have access to freezer, fresh dog food need to be stored in freezer in order to keep it’s freshness.
If you are not able to be at the premises during your scheduled delivery:
Please place a cooler filled with ice / gel packs at your door for the frozen meals to stay fresh for a few hours. *
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
It takes 3 days – a week for your order to be delivered. Freshness is one of the most important factors we care about, every ingredient arrives to our facility daily and every meal is as well made daily in order to fit our quality standard.
HOW DO I CHANGE THE DELIVERY DATE / DESTINATION OR CANCEL AN ORDER?
If you wish to cancel the order, make change of delivery time / destination, please kindly let us know before 12pm the day prior delivery by contacting our Customer Service Representative at our Facebook page or send your requests to email@example.com.
HK$ 150 administration fee would be charged for every confirmed request that is made after 12pm the day prior delivery. We thank you very much for your kind understanding!
DELIVERY TIME SLOTS AND DISTRICTS
THE AREAS BELOW ARE OUT OF DELIVERY SERVICE:
Sha Tau Kok, Lo Wu, Ta Kwu Ling, Man Kam To, Lok Ma Chau, Lau Fau Shan, Tai Po – Plover Cove (including Luk Keng), Lung Kwu Tan, Mai Po, Sai Kung – Pak Tam Chung (including Hoi Ha Wan), Clear Water Bay – Po Toi O, Clear Water Bay – Tai Miu
DELIVERY SERVICE IS ONLY AVAILABLE AT AREAS BELOW DURING TIME SLOT B. (2 – 6 pm)
Hong Kong Island: Shek O, Stanley, Chung Hom Kok, Repulse Bay, Deep Water Bay, South Bay, Tai Tam, The Peak, Mid-levels, Happy Valley and Jardine’s Lookout
New Territories: Fanling – Kwan Tei, Fanling – Ping Che, Tai Po – Sam Mun Tsai, Tai Po – Tung Tsz, Tai Po – Lam Tsuen, Tai Po – Tai Mei Tuk, Tai Po – Tai Po Kau, Tai Po – Kau To Shan, Sheung Shui – Kwu Tung (including Ho Sheung Heung, Hang Tau), Sai Kung, Clear Water Bay, Lam Kam Road, Fan Kam Road, Kam Sheung Road, Yuen Long – Shek Kong, Yuen Long – Pat Heung,
Outlying Islands: Tung Chung, Ma Wan (cut-off time 4pm), Discovery Bay
SHIPPING OUTSIDE OF HONG KONG
If you live outside of HK, please kindly note that we do not ship fresh dog food to outside of Hong Kong as freshness of our food is one of the most important elements we care highly about. Please take a look at our nutritious dry treats and other products, we are happy to ship your orders to you with a delivery rate quotation after consulting with our international courier service provider upon receiving your order. Please contact us at firstname.lastname@example.org for assistance.