DELIVERY TO YOUR HOME
Enjoy free delivery at the purchase amount of HK$ 380 or more.
Please kindly note that where the products delivered must have access to freezer, fresh dog food need to be stored in freezer in order to keep it’s freshness.
If you are not able to be at the premises during your scheduled delivery:
Please place a cooler filled with ice / gel packs at your door for the frozen meals to stay fresh for a few hours. *
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
It takes 3 days – a week for your order to be delivered. Freshness is one of the most important factors we care about, every ingredient arrives to our facility daily and every meal is as well made daily in order to fit our quality standard.
HOW DO I CHANGE THE DELIVERY DATE / DESTINATION OR CANCEL AN ORDER?
If you wish to cancel the order, make change of delivery time / destination, please kindly let us know before 12pm the day prior delivery by contacting our Customer Service Representative at our Facebook page or send your requests to email@example.com.
HK$ 150 administration fee would be charged for every confirmed request that is made after 12pm the day prior delivery. We thank you very much for your kind understanding!
DELIVERY TIME SLOTS AND DISTRICTS
THE AREAS BELOW ARE OUT OF DELIVERY SERVICE:
Temple Hill (Shatin Pass Road to Kwun Yum Temple), Lei Yue Mun Praya Road, All country parks
North District – Lo Wu, Sha Tau Kok, Man Kam To, Ta Kwu Ling, Tsui Estate, Luk Kiu, Yuen Long District -Mai Po,,Lau Fau Shan, Lok Ma Chau, Tuen Mun District – Lung, Kwu Tan, Tai Po District – Lin Au,, Plover Cove, Sai Kung District – Pak Tam Chung, Hoi Ha Wan, Po Toi O, Sheung Wan Estate, Tai Po Sha Tin District – Upper/Lower Wo Che, Fa Sam Hang
Island areas (except Tung Chung, Ma Wan and Discovery Bay)
DELIVERY SERVICE IS ONLY AVAILABLE AT AREAS BELOW DURING TIME SLOT B. (1 – 5 pm)
Wan Chai District -Happy Valley, Shiu Fai Terrace, Tung Shan Terrace, Tai Hang Rd (all street no.), Jardine’s Lookout, Stubbs Rd
(all street no.), Tung Lo Wan Rd (all street no.) Southern District – Shek O, Stanley, Chung Hom Kok, Deep Water Bay, Repulse Bay, Larvotto, Tai Tam, Shouson Hill, Tai Tam Rd (all street no.) Mid-levels – Mid-levels, The Peak, Kennedy Rd (all street no.)
Sham Shui Po District – Mei Foo (Mei Foo Sun Chuen & Manhattan Hill), Bamboo Villa, 363 Tai Po Road to Water
Treatment Works，Wong Tai Sin District -New Clear Water Bay Rd (Choi Wan Estate, Choi Tak Estate, Choi Fook Estate, Choi Fai Estate, Aria, Fung Shing Street Disciplined Services Quarters, Scenic View), 1 – 19 Fei Ngo Shan Rd Kwun Tong District – Yau Tong (Ko Chun Court, Ko Cheung Court, Ko Yee Estate, Lei Yue Mun Estate, Yau Tong Centre, Canaryside, The Spectacle, Yau Tong Estate, Yau Chui Court, Yau Lai Estate), Sau Mau Ping Rd, Lam Tin (Hong Shui Court, Hong Pak Court, Kwong Tin Estate, Hong Nga Court, Tak Tin Estate, Ping Tin Estate, Kai Tin Estate, Hong Ying Court, Lam Tin Estate, Hong Yat Court, Kai Tin Towers, Hong Tin Court, Sceneway Garden, Lei On Court, Hong Wah Court, Hing Tin Estate), Cha Kwo Ling (Laguna City), Shun Lee (Shun Lee Estate, Shun On Estate, Shun Chi Court, Shun Lee Disciplined Services Quarters)
North District – Kwu Tung, Ho Sheung Heung, Hang Tau, Tsung Pak Long, Kwan Tei, Ping Che, Lung Yeuk Tau Tai Po District – Lam Tsuen, Fung Yuen, Tung Tsz, Wun Yiu Rd (all street no.), Shan Tong Rd (all street no.), Yue Kok, Sam Mun Tsai, Tai Po Kau, 63 Ting Kok Rd to Tai Mei Tuk Village (except Tai Po Industrial Estate), Kau Lung Hang, Nam Wa Po, Science Park, Pak Shek Kok Sha Tin District – The Chinese University of Hong Kong, Kau To Shan
Tsuen Wan District – Sham Tseng, Ting Kau, Lo Wai, Hoi Pa Village, Sam Tung Uk, Sam Dip Tam, Cheung Shan Estate, Shing Mun Rd (except no. 1 – 9) Yuen Long District – Au Tau, Ping Shan, Hung Shui Kiu, Tin Shui Wai, Kam Tin, Kam Sheung Rd (all street no.), Fairview Park, Palm Springs, Shek Kong, Pat Heung, San Tin
TuenMun District – Lam Tei, Tai Lam, Siu Lam
Tseung Kwan O – Wan Po Rd, Po Lam Rd & Po Lam Rd North (King Lam Estate, The Pinnacle, Ho Ming Court, Yan Ming Court, Yau Yue Wan Village, Verbena Heights, Metro City Ph 1/ 2/ 3, Po Lam Estate, Finery Park, Radiant Towers, Well On Garden, Serenity Place, Tseung Kwan O Village, Tsui Lam Estate, King Ming Court, Mau Wu Tsai Village, Ma Yau Tong Village, On Tai Estate, On Tat Estate, Po Tat Estate) Sai Kung District – Sai Kung, Sai Sha, Clear Water Bay Rd (all street no.) Kwai Tsing District – Lai King & Lai King Hill Rd (Nob Hill, Wah Lai Estate, Lai Chi Kok Bay Garden, Happy Villa, Lai Yan Court, Wah Fung Garden,
Ching Lai Court, Lai King Terrace, Cho Yiu Chuen, Lai King Estate, Yuet Lai Court, Yin Lai Court, Lai Yiu Estate, Lai King Disciplined Services Quarters, Highland Park, Tsui Yiu Court), Wah King Hill Rd (Wah Yuen Chuen, Regency Park, Wonderland Villas), Chung Chan Terrace Castle Peak Rd (Tam Mi, San Tin & San Tam Road) Kam Tin Rd (all street no.) Lam Kam Rd (all street no.) Fan Kam Rd (all street no.) Route Twisk (all street no.)
SHIPPING OUTSIDE OF HONG KONG
If you live outside of HK, please kindly note that we do not ship fresh dog food to outside of Hong Kong as freshness of our food is one of the most important elements we care highly about. Please take a look at our nutritious dry treats and other products, we are happy to ship your orders to you with a delivery rate quotation after consulting with our international courier service provider upon receiving your order. Please contact us at firstname.lastname@example.org for assistance.