PRIVACY & CONDITIONS

TERMS

Please note that we are not responsible for products being stolen or otherwise removed if customers choose to have their order placed (in the cooler) at the door while not at the premise.

DELIVERY

Our Home delivery service does not apply to addresses where goods cannot be delivered via stairs but have to go through the balcony on arrival, flats on the 9th floor or above in buildings without elevators or floating homes (boathouse or yacht) or construction / renovation site. 

RETURNS AND REFUND POLICY

We do not accept return products, since varies factors could affect the quality of the preservative-free fresh dog food. However, feel free to let us know about your concern by emailing us at inquiry@furrykitche.com. Once we understand your concern, a store credit would be kept in your record for you to pay for the next order. If an item is out of stock we’ll let you know we couldn’t exchange it and issue a refund instead.

Any exchanged items will be sent to the default delivery address on your account using the same delivery service as your original order. We cannot send replacement orders to another address but your registered one.

If we’ve refunded you for any items, the funds can take up to 5 weeks to appear in your account depending on your bank/card issuer.

PRIVACY & COOKIES

Anna Forest Limited committed to protecting the privacy and security of our customers and site visitors. We fully appreciate and respect the importance of data privacy and security on the Internet, because we are customers too.

We believe you should feel informed when it comes to our handling and usage of your information:

what information we collect when you’re using any Anna Forest Limited website or app, or when you’re communicating with us;
why we collect that information;
how we may then use that information;
how we share that information;
how long we keep your information, and how we protect it whilst we have it;
what we won’t do with your information; and
what choice and options you have to control your information.
So you only need to look in one place to find out all you need to know, this notice covers all Anna Forest Limited websites, apps and services. That includes the furrykitchen.com site.

We’re always happy to take any questions, comments or suggestions relating to this notice. Just contact us at inquiry@furrykitchen.com if you’d like to discuss this with us.

In General

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. FURRY KITCHEN will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

The use of automated systems or software to extract data from this Website for commercial purposes, (‘screen scraping’) is prohibited without license.

Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of FURRY KITCHEN or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by FURRY KITCHEN and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Registration

FURRY KITCHEN reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.
For content that is covered by intellectual property rights, like photos and videos (“IP content”), you specifically give us the following permission, subject to your privacy settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with FURRY KITCHEN (“IP License”). This includes for example and without limitation the right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. In certain circumstances FURRY KITCHEN may also share your contribution with trusted third parties.This IP License ends when you delete your IP content or your account provided that your content may still be accessible if it has been shared with others, and we are not obligated to delete IP content shared by you. You also acknowledge that FURRY KITCHEN is not obliged to publish any material submitted by you on any FURRY KITCHEN publication.When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).We always appreciate your feedback or other suggestions about FURRY KITCHEN, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).The Service provides you with the ability to interact with social media services, such as through Facebook “Like” buttons, Instagram and otherwise. These features may enable integration and/or access to your social media accounts. We do not control those social media services, your profiles on those services, modify your privacy settings on those services or establish rules about how your personal information on those services will be used. You and the social media service providers are in control of those issues, not FURRY KITCHEN. You are encouraged to read all policies and information on the applicable social media services to learn more about how they handle your information before using any such features made available to you on our Service. We are not responsible for any acts or omissions by any social media service provider or your use of features that come from their platform.
In order to contract with FURRY KITCHEN you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. FURRY KITCHEN retains the right to refuse any request made by you, and FURRY KITHEN reserves the right to close your FURRY KITCHEN account at its sole discretion. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes. Please be aware that food in our Websites may not be suitable for human consumption, so please take extra care when purchasing food as gifts.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Discount Codes

Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any discount code will be specified at the time of issue.

FURRY KITCHEN’s promotions, competitions and discount codes (unless otherwise stated).

Only one promotion code can be used per order. A promotional code can’t be used after an order has been placed.
Maximum pre-discount spend limit of HK$5,000 applies per order.
Maximum 20% off non dog food products.
A promotion code can’t be used after an order has been placed.
If you’ve been given a promotional discount code, then it can only be used by you on your own FURRY KITCHEN account for the purpose for which it was issued.
You shouldn’t pass your promotional code around your friends, or post it in a forum – you should keep it confidential and only use it for your own purchases through the Website.
Look after your promotional code, because we are not obliged to provide you with a replacement and abuse of the code if it inadvertently gets lost and used by someone else will result in its cancellation.
Maximum pre-discount spend limit of HK$ 3,000 applies per order using promotional codes.
Don’t use a promotional code to buy discounted products from FURRY KITCHEN, and then sell them on for a higher price to make yourself a bit of extra money.
If you do use your promotional code in any of the ways listed above or in a way that we consider abuses the spirit in which the promotional code was issued, then we can cancel or withdraw your promotional code at any time, and without letting you know beforehand.

Gift Vouchers

Once a gift voucher has been locked to an individual’s FURRY KITCHEN account, the gift voucher becomes their property.
After a gift voucher has been locked to an individual’s account, we reserve the right to refuse to discuss the gift voucher further, with the individual who initially purchased it.
Gift Vouchers are valid for 24 months, and you don’t have to spend them all at once.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law FURRY KITCHEN and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect FURRY KITCHEN’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with FURRY KITCHEN and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to FURRY KITCHEN.

Indemnity

You agree to indemnify, defend and hold harmless FURRY KITCHEN, its directors, officers, employees, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

FURRY KITCHEN shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of HONG KONG and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the HONG KONG courts.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and FURRY KITCHEN. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of FURRY KITCHEN.